Refund policy

Custom or personalized items are not available for refund.

If you are unhappy with your products, please email emilyrdover@gmail.com within 7 days of receiving your product. 

If both parties agree the quality of the product printing itself is not as intended, reprint for a free is available or a partial refund will be issued for the order. However, if the dissatisfaction is due to the customer entering inaccurate information or providing a lower quality photograph, I will not be responsible for reprinting or a refund. This also includes photos that are blurry or printed darker than the proof.  Please note that the proof on your screen is backlit and can appear lighter than it will print.

Please contact me for any return question at emilyrdover@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.